Digital Chocolate Flash Games – F.A.Q.

 

 

I am not able to launch a game

1. If you are not able to launch one of our online games follow these steps:
2. Make sure you have Java installed. Direct your browser to the Java download page and click on the “Install Java” button
3. Make sure you have Flash installed. Direct your browser to the Flash download page and click on “Install Now” button

Back to Top

 

If you have Java already installed make sure it is enabled

1. Internet Explorer
2. Open the menu Tools and select internet options
3. Select the Security Tab
4. Click on Default Level
5. Set the default level to medium

Back to Top

 

If you have Java already installed make sure it is enabled

1. Firefox
2. Open Tools menu and select Options
3. Select Content Tab
4. check the box “Enable JavaScript” and “Enable Java”

Back to Top

 

If you have Flash already installed make sure it is enabled

1. Internet Explorer
2. Open the menu Tools and select internet options
3. Select the Security Tab
4. Click on Default Level
5. Set the default level to medium
6. Temporarily disable popup window blocker

Back to Top

 

If you have Flash already installed make sure it is enabled

1. Firefox
2. Open Tools menu and select Options
3. Select Content Tab
4. uncheck the box “Block pop-up windows”

Back to Top

 

How do I install a game?
Perform a purchase by clicking on the “Buy” button of the page of your favorite Game.
Once you get the installation file, execute it and follow the instructions.

Back to Top

 

How do I uninstall a game?
Use the available uninstaller located in your game installation folder or, as an alternative, follow these steps:

1. In Windows, click the Start button
2. Select “All Programs”
3. Locate the program file
4. Click on “Uninstall”

Back to Top

 

My computer crashes while playing one of your products.
Please check that your hardware meets the minimal requirements listed on the game’s product page If your hardware meets the minimal requirements a possible cause is that you don’t have installed the proper video or sound drivers for your equipment.

To get a diagnosis of your system follow this steps:

1. In windows click on the Start button
2. Select Run (Start Search in Windows Vista)
3. Type DxDiag
4. Follow the wizard to perform all the tests
5. If you detect your video or sound drivers are not updated get the latest driver update from your hardware manufacturer

Back to Top

 

How to report an issue with your game.
If this did not solve your problem please let us know by sending an email to the following address; support@digitalchocolate.com including preferably following information:

1. Game Title
2. Your Computer Operating system
3. Summary of the error/s you encountered

Back to Top

 

Can I play Digital Chocolate games on a Macintosh or Linux system?
Sorry, unfortunately only Windows systems are supported at the moment.

Back to Top

 

Why do I get a message that my game contains a virus?
Some antivirus or personal firewall applications might incorrectly identify our products as viruses and therefore block them from downloading or running. Please be assured that games produced and sold by Digital Chocolate are virus free.
To get around the problem you should first try updating your protective software. If that doesn’t help, try marking the folder containing the game as safe in your antivirus software. In order to achieve that, refer to the product manual or help page of your antivirus or personal firewall application.

Back to Top

 

I’m having problems with purchasing your games
For all purchasing and billing issues, please contact our online partner Doubletrump. We recommend that you start with the support section on their site.

Back to Top